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Account Verification: Frequently Asked Questions

Verification is an essential step in protecting your account and giving you access to our full range of services. By confirming your identity, we help safeguard the Wealth99 community, keep your investments secure, and meet regulatory requirements. Below you’ll find answers to the most common questions about how the account verification process works.

 

 

Why do I need to verify my account?

Government regulation states that, in order to operate, we must be compliant with KYC (Know Your Customer) and AML (Anti-Money Laundering) laws in the jurisdictions in which we operate. This means that every customer's documents are verified for validity and against risk lists.

All users must be approved on our full verification process, including personal and address verification, which helps protect Wealth99 users from theft or fraud and helps prevent abuse of the Wealth99 platform. Your documents are not stored permanently on our servers; they are sent to our identity verification provider, which will analyse and give us a compliance confirmation for every user.

Depending on the country you live in, we might be required to send yearly reports of account balances to your country's regulators.

 

 

What documents are accepted for KYC verification?

Below is a breakdown of which documents you can use for each part of the KYC verification process.

1. Proof of Identity 

    • Wealth99 Global: Passport, Driver’s License, or Government-issued ID.

    • Wealth99 Australia: Passport or Driver’s License.

2. Proof of Address (Required for Wealth99 Global accounts only)

General Requirements:

    • Recency: Must be issued within the last 6 months.

    • Consistency: The name and address must exactly match the details provided in your application.

    • Format: Physical residential addresses only; P.O. Boxes are not accepted.

Accepted Documents:

    • Utility Bills: Electricity, water, gas, internet, or landline phone bills (mobile bills are not accepted).

    • Government Issued Correspondence: Taxation receipts.

    • Financial Statements: Original bank account statements.

    • Housing: Valid rental agreements.

 

 

 

How can I verify my account?

Check out how to get your account verified step-by-step, according to where your account is registered:

 

 

Having trouble completing your account verification?

If your documents were declined, review the common reasons below to understand what went wrong and how to fix it.

Proof of Identity (ID)

    • Missing Information: The photo must show the entire document. Ensure all four corners are visible and not cropped.

    • Blurry or Unreadable: Ensure the text is clear, legible, and free from camera flash glare.

    • Expired: We cannot accept documents that have passed their expiry date.

    • Invalid Type: We only accept a Passport, Driving Licence, or Government ID (Wealth99 Global only).

    • Alphabet: Documents must be in the Latin (Occidental) alphabet.

Proof of Address

    • Expired Document: Your document (e.g., utility bill or bank statement) must have been issued within the last 6 months.

    • Name Mismatch: The name on your address proof must exactly match the name on your ID.

    • Full Page: We require a clear view of the entire page, not just a snippet of the address.

    • Invalid Documents: We accept utility bills, council rates, tax receipts, bank statements, or rental agreements.