Account Verification: Frequently Asked Questions
Verifying your identity is a quick and secure way to unlock the full potential of your Wealth99 account. This process keeps your personal information safe, your investments secure, and ensures we meet all necessary regulatory requirements to keep the Wealth99 community secure.
Below, you will find simple answers to the most common questions about verifying personal (KYC) and corporate (KYB) accounts.
Why do I need to verify my account?
Regulations require us to comply with KYC (Know Your Customer), KYB (Know Your Business), and AML (Anti-Money Laundering) laws in every jurisdiction where we operate. As a result, personal and business documents are checked for validity and screened against relevant risk lists.
All individual and business accounts must complete our full verification process, which may include identity, address, and business/entity verification. This helps protect Wealth99 clients from theft and fraud, supports the security of customer accounts, and helps prevent misuse of the Wealth99 platform. Your documents are not stored permanently on our servers; they are securely transmitted to our identity verification provider, which reviews them and confirms the relevant compliance status.
Depending on the country you live in, we might be required to send yearly reports of account balances to your country's regulators.
What documents can I use to verify my identity?
The documents you can use depend on where your account is registered:
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Wealth99 Global: Passport, Driver’s License, or Government-issued ID.
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Wealth99 Australia: Passport or Driver’s License.
What documents can I use to verify my address?
Note: This is only required for Wealth99 Global accounts.
Your proof of address document must clearly show your full name and your physical residential address (we cannot accept P.O. Boxes). The details must match your application exactly, and the document must be dated within the last 6 months.
Accepted documents:
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Utility bills: Electricity, water, gas, internet, or landline phone bills (we cannot accept mobile phone bills).
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Financial documents: Original bank statements.
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Government letters: Tax assessments or council rates.
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Housing: Valid rental agreements.
How do I start the verification process?
To begin the verification process, log in to your Wealth99 account. If your account is new or has not yet been verified, you will be redirected to start verification automatically. If not, go to Account Settings and select Verification, then follow the on-screen instructions. For a more detailed walkthrough, please choose the guide below that matches your region and account type.
Australia
Global
Why was my document declined?
If your verification did not go through, it is usually easy to fix. Please check the common reasons below before trying again:
Proof of Identity (ID)
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Missing Information: The photo must show the entire document. Ensure all four corners are visible and not cropped.
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Blurry or Unreadable: Ensure the text is clear, legible, and free from camera flash glare.
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Expired: We cannot accept documents that have passed their expiry date.
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Invalid Type: We only accept a Passport, Driving Licence, or Government ID (Wealth99 Global only).
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Alphabet: Documents must be in the Latin (Occidental) alphabet.
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Proof of Address
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Expired Document: Your document (e.g., utility bill or bank statement) must have been issued within the last 6 months.
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Name Mismatch: The name on your address proof must exactly match the name on your ID.
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Full Page: We require a clear view of the entire page, not just a snippet of the address.
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Invalid Documents: We accept utility bills, council rates, tax receipts, bank statements, or rental agreements.
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