Why has my crypto deposit not arrived on Wealth99?

It can be stressful if you've sent crypto and it hasn't appeared in your balance yet. If you are waiting on a deposit, here is what is happening behind the scenes:

1. The Sending Exchange vs. Wealth99 Clearing

The external exchange or wallet you are transferring from may mark your transaction as "completed." This indicates that the sending platform has successfully pushed the transaction out and added it to the public blockchain. It does not mean that the funds have cleared and settled into your Wealth99 account yet.

2. Network Confirmations

Once your transaction is on the blockchain, it enters a queue to be verified by network participants. Different blockchains require a varying amount of network confirmations before a transaction is considered secure and officially cleared. Depending on network congestion and the specific coin, this verification process can take time.

3. Tracking Your Transfer

You don't have to guess where your funds are. You can use your unique Transaction ID (TxID) to view the live status and count the confirmations of your transfer directly on the blockchain.

Have you still not received your deposit?

If your transaction shows as processed on the blockchain but has not yet arrived in your Wealth99 account, please contact us here and include your Transaction ID (TxID) and the deposit amount.