Reference Code: Why It matters and what to do if you forget it

Why Is the Reference Code Important for Fiat Deposits? 

Including your reference code is vital for the accurate and timely processing of your fiat deposit. Here’s why it’s important:

1. Unique Identifier

   The reference code serves as a unique identifier linked specifically to your account. When you include this code with your deposit, it enables our system to identify and allocate the funds to your account correctly.

2. Efficient Processing

   By including the reference code, you help streamline the processing of your deposit. This ensures that your funds are allocated to your wallet within our standard timeframe of 1 business day.

3. Avoid Delays

   Failure to include the reference code with your deposits may result in processing delays. This code plays a critical role in our system by accurately linking your funds to the correct account, ultimately reducing the risk of any potential holdups.

How do I find and use my reference code?

• When making a fiat deposit, ensure that you copy and paste the reference code accurately into the designated field provided by your bank or payment platform.

• Double-check the reference code before confirming your deposit to avoid any errors or discrepancies.

What should I do if I forgot to include my reference code?

If you forget to include the reference code with your deposit, please contact our support team by submitting a ticket here. To assist you as quickly as possible, make sure to include:

• A copy of your transfer receipt showing the deposit amount and date

• Your unique reference code

Our team will work to identify your deposit and allocate the funds to your account. However, please note that this process may take longer than usual due to the extra verification steps involved.