Why is it important to use the reference code when making fiat deposits?

Using the reference code is crucial for ensuring that your fiat deposits are processed promptly and accurately. Here's why:

1. Unique Identifier

   The reference code serves as a unique identifier linked specifically to your account. When you include this code with your deposit, it enables our system to identify and allocate the funds to your account correctly.

2. Efficient Processing

   By including the reference code, you help streamline the processing of your deposit. This ensures that your funds are allocated to your wallet within our standard timeframe of 1 business day.

3. Avoid Delays

   Failure to include the reference code with your deposits may result in processing delays. This code plays a critical role in our system by accurately linking your funds to the correct account, ultimately reducing the risk of any potential hold-ups.

How do I find and use my reference code?

To locate your unique reference code, go to the Dashboard section in your Wealth99 account and select the 'Top up Balance' button.

• When making a fiat deposit, ensure that you copy and paste the reference code accurately into the designated field provided by your bank or payment platform.
• Double-check the reference code before confirming your deposit to avoid any errors or discrepancies.

What happens if I forget to use the reference code?

If you forget to include the reference code with your deposit, please contact our support team by submitting a ticket here.  We will assist you in identifying the deposit and allocating the funds to your account. However, please note that this process may take longer than usual.