How do I change or reset my password?

From outside your account

If you can’t remember your password and are unable to log in, follow the instructions below to reset the password for your Wealth99 account.

1. Click below to begin the password reset process, based on the platform where your account is registered:

2. Enter the email address linked to your Wealth99 account and press the 'Continue' button.

3. You will receive an email shortly. Click the Reset Password button in the email to continue. For security reasons, the reset link is only valid for a limited time. If you don’t see the email in your inbox, please check your junk or spam folder.

4. Enter your email address and your new password, then click the 'Reset Password' button.

5. You will be taken back to the login page, where you can enter your new details to access your account.

From within your Wealth99 account

If you are able to log in and want to change your password, follow the instructions below. For security reasons, password changes can only be made from within your account if two-factor authentication (2FA) is enabled via Google Authenticator. If you haven’t enabled 2FA yet, you’ll be prompted to set it up.

1. Log in to your Wealth99 account and go to Settings.

2. Click on the 'Security' tab and then click 'Change Password'.

3. Enter your current password, set a new password, and confirm the new password by entering it again.

4. Enter the six-digit code from your Google Authenticator app.

5. Your password has been changed.

Trouble receiving your password reset email?

If you've requested a password reset but the email hasn't arrived, your email provider’s security filters or settings may be blocking it.

Try these steps to resolve the issue:

Check All Folders: Look in Spam, Junk, and Gmail’s Promotions or Updates tabs.
Verify your email address: Ensure the email you entered is the one associated with your Wealth99 account. Confirm you aren't using a different email or a typo (e.g., .com vs .net).
Whitelist our addresses: Add no-reply@wealth99.com and hello@wealth99.com to your contact list, then try requesting the link again.
Refresh your browser: Clear your browser’s cookies and cache, or try using a different browser before sending a new request.
Storage Full: Ensure your inbox isn't over its storage limit (common with Gmail/Outlook).
Corporate Filters: If using a work email, your IT department may be blocking automated senders at the server level.

Still haven’t received the email? Contact us here. Please include details on the issue and list the troubleshooting steps you’ve already taken.