If your documents have been rejected, check out the possible reasons why:
Proof of Identity
Incomplete document
Documents must be shown in full-page view (all corners must be visible).
Unreadable document
The picture must be of legible quality.
Invalid document type
See the acceptable documents below:
- Passport
- Drivers license
- Government-issued ID (Only acceptable for Wealth99 Global)
Expired document
The document you submitted is out of date. Documents must be within the expiry date.
Unsupported language
The language of the document you submitted is not supported by our system. Please resubmit a document in the occidental alphabet.
Proof of Address
Incomplete document
Documents must be shown in full-page view (all corners must be visible).
Unreadable document
The picture must be of legible quality.
Invalid document type
See the acceptable proofs of address below:
- Utility bills
- Rates notices
- Taxation receipt
- Bank account statement
- Rental agreement
Expired document
The proof of address must have been issued in the last 6 months.
Name mismatch
The name on the proof of address must be exactly as the ID submitted.
Unsupported language
The proof of address must be in the occidental alphabet.