Due to our new security protocols and our shift to a Wealth Platform, we no longer support crypto withdrawals on Wealth99 Australia and will need to manage any client Dacxi coin withdrawal requests internally to ensure they are done in a safe and secure manner. For any questions regarding this update, please refer to our frequently asked questions here. Before we can begin this process, please make sure the following steps are complete:
- Account Verification (KYC) - Ensure that your Wealth99 account is fully verified by completing the KYC verification process. Learn more about KYC here.
- Destination Exchange Account - Dacxi Coins can only be withdrawn to approved external exchanges that list the Dacxi Coin - these include HitBTC, BitForex, and Coinsbit. Prior to initiating the process, make sure you have a verified account with one of these exchanges, along with a valid wallet address.
1. Start by completing the following form. You will receive an email from us if we require any further information.
2. The Withdrawal Process: Once you complete the form, follow these steps to transfer your desired amount of Dacxi Coins (subject to limits):
A. From your Wealth99 account dashboard, go to the 'Transfer' tab in the left-hand menu.
B. Choose 'Dacxi Coin' under 'Transfer from'.
C. Enter the amount of Dacxi Coins you wish to withdraw.
D. Include the destination email as 'firstname.lastname@example.org'.
E. In the notes section, include “For Dacxi Withdrawal” so we know what your transfer is for.
F. Review your order and then click 'Transfer DACXI'.
G. Double check all details and click 'Confirm'.
H. This will generate a two-step confirmation process:
- 2 Factor Authorization: Enter the 2FA code from the authenticator app. If the 2FA hasn’t been activated through Google Authenticator, you'll receive the code via SMS.
- After you’ve confirmed the 2FA verification code, you will receive an email to approve the transfer (remember to check your junk folder). Click on the blue button to approve it.
I. Once the two-step confirmation has been completed, the transfer will be processed.
3. Confirmation and Processing: After successfully receiving your Dacxi Coins and have processed your order you will receive a confirmation text message and email from our operations team (using the contact details provided in your folder). Please allow 1-2 working days for your order to be fully processed.
- Each transaction incurs a 0.5% withdrawal fee along with blockchain fees.
- The weekly transfer limit for Dacxi Coins is 1 million.
- The above-described procedure is for Dacxi Coin withdrawals only.
As always, for any queries, reach out to us at email@example.com. We’re here to help.