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Account Security: Completing the Selfie Check

As part of our security procedures, you may be required to complete a selfie check. This step helps confirm your identity before performing certain actions in your Wealth99 account, ensuring the request comes directly from you. Follow the steps and recommendations below to complete your verification successfully.

 

 

What You’ll Need

  • A government-issued ID

    • If you are registered with Wealth99 Australia, you can use a passport or driver’s license.

    • If you are registered with Wealth99 Global, you can use a passport, driver’s license, or national ID.

  • The ID must be the original and valid. It cannot be a printed or digital copy, or a photo of a photo.

  • A device with a working camera. 

  • A stable internet connection

 

 

The Process

The selfie check has two steps:

  1. Take a picture of your ID using your device’s camera.

  2. Complete a live selfie verification by following the on-screen instructions. You’ll be asked to look forward and then to each side to confirm your identity.

 

 

Step-by-Step Guide Before Getting Started

1. Disable Any VPN or Proxy Connection

An active VPN or proxy can interfere with the verification process. Please make sure it is turned off before clicking on the link.

How to check if a VPN is active:

On iPhone (iOS):

  1. Go to Settings > General > VPN & Device Management.

  2. If a VPN shows as "Connected," tap it and select Disconnect.

On Android:

  1. Go to Settings > Network & Internet > VPN.

  2. If a VPN is connected, select it and tap Disconnect.

On a computer:

  1. Look for a VPN icon (such as a key, lock, or shield) in your system tray, menu bar, or browser toolbar.

  2. Open the VPN application and select Disconnect.

 

2. Choose a Well-Lit Area

  • Position yourself in a bright space.

  • Avoid bright light directly behind you.

  • Keep your face fully visible and remove sunglasses, hats, or other facial coverings.

 

3. Use a Mobile Device

Mobile devices generally provide better camera quality than laptops or desktops. This helps the system capture a clearer selfie and ID image for faster verification.

  • Make sure the camera lens is clean.

  • Use the standard camera mode (avoid filters or portrait modes).

 

4. Complete the Process Without Interruptions

  • Do not close your browser, switch apps, or lock your device while completing the selfie check.

  • Make sure your device is sufficiently charged or connected to power.

  • Allow your browser or app to access the camera if prompted.

 

 

Tips for a Successful Verification

  • Center your face clearly in the frame and keep your eyes open during the selfie check.

  • Ensure your ID is valid and all text is readable.

  • Avoid glare, shadows, or reflections on your face or ID.

  • Complete the process in one session without pausing or restarting later.

 

 

Troubleshooting Common Issues

If your verification doesn’t go through or the process freezes:

  • Check your internet connection.

  • Make sure you selected the correct issuing country for your ID.

  • Make sure you selected the correct ID type.

  • Try again using a different network connection (e.g., switch from Wi-Fi to mobile data).

  • Try again using a different browser or device.

  • Confirm your VPN remains turned off.

  • If you see an expired message, contact our support team to provide you with a new link.

     

 

 

Why This Step Matters

The selfie check is an important part of protecting your account and preventing unauthorized access. Following these steps ensures that your verification is completed quickly, securely, and without unnecessary delays.