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My Google Authenticator codes aren't working

 

"I'm entering the Google Authenticator code to sign in, but it's saying the code is incorrect".

If your Google Authenticator codes aren’t working, don’t worry—this is a common issue that can usually be resolved quickly. This article will walk you through the most common reasons and what steps you can take to fix the problem and regain access to your Wealth99 account. Here are some of the most frequent causes of incorrect or non-functioning codes:

 

1. Time Sync Issues

Google Authenticator codes are time-based. If the time on your mobile device is out of sync, the codes may be incorrect.

Solution:

  • On Android: Open Google Authenticator > Tap the three dots > Settings > Time correction for codes > Sync now.

  • On iPhone: Make sure your phone’s time is set automatically. Go to Settings > General > Date & Time, then enable Set Automatically.

 

2. Incorrect Code Entry

Sometimes, entering the code too late or mistyping it can cause failure.

Solution:

  • Enter the code as soon as it’s generated.

  • Double-check for accuracy before submitting.

 

3. Multiple Accounts or Devices

Having multiple accounts in your Google Authenticator app or switching devices can cause confusion or conflicts.

Solution:

  • Ensure you're using the correct account and matching code.

  • If you've recently changed devices, the authenticator may need to be reconfigured.

 

 

What to do if you're still locked out

If your codes still aren’t working and you're locked out of your account:

  1. Contact Wealth99 Support by submitting a request here, and mention that your 2FA codes are not working.

  2. Be prepared to verify your identity to regain access to your account.

 

Preventing future issues

To help avoid issues with 2FA codes in the future, consider these best practices:

  • Keep your phone’s time settings on automatic.

  • Backup your Google Authenticator setup codes in a safe place.

 

If you are having any other troubles with 2FA, please submit a request detailing the problem and remember to include any relevant screenshots.