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  3. Two-Factor Authentication (2FA)

How do I change my phone number?

 

If you don't have access to the phone number registered on your account, we can help you log in and change it for a new one. In order for you to change the phone number on your Wealth99 account please submit a request.

 

Our team will provide you with a link to complete a selfie check. The selfie check is divided into 2 steps in the following order:

  • ID: First, you'll be asked to take a picture of your ID (passport, driver's license, or National ID card).
  • Selfie: After the ID picture has been taken, you'll be required to perform a live selfie verification using the camera of your device. You'll be asked to look forward and then to look at each side. Check here for further instructions on how to perform the selfie verification.

 

This way we'll be able to confirm your identity and securely exclude your old phone number so you can update it!