If two-factor authentication (2FA) is enabled via Google Authenticator, you can update your phone number directly from your account. If 2FA is not yet enabled, you will need to activate it before proceeding with the update.
If 2FA is enabled but you cannot access the Google Authenticator app or the codes aren’t working, our support team can assist. Instructions for each scenario are outlined below.
If 2FA is Enabled via Google Authenticator
1. Log in to your account and navigate to the ‘Account’ section on the left-hand menu.
2. Under the ‘Profile’ tab, select ‘Update Phone’.
3. Enter your new phone number and click ‘Confirm’.
4. A six-digit code will be sent via SMS to your new phone number. Enter the code in the designated fields.
5. Enter the six-digit code from your Google Authenticator app to complete the process.
6. Your phone number will be successfully updated.
If 2FA is Not Enabled via Google Authenticator
To update your phone number, you first need to enable 2FA via Google Authenticator. Follow these steps to activate 2FA in your account settings. Once it’s active, you can proceed with updating your phone number as shown above.
Can't Access Google Authenticator or Your Codes?
If you’ve lost access to your Google Authenticator or your codes are not working, our support team can help by removing the phone number linked to your account. Here’s how to proceed:
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Contact our support team here and submit a request.
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You’ll receive a secure link to complete our selfie verification process, which includes:
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ID Verification: Take a clear photo of a valid government-issued ID.
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Selfie Verification: Complete a live selfie using your device’s camera. Follow the on-screen instructions, which include facing forward and turning your head to each side.
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This is a security step to verify your identity and protect your account. Once verified, we’ll remove the old phone number, allowing you to register a new one.